Frequently asked questions
Yes, we allow group bookings. Group bookings can be made here: https://xtraclubs.au/book-session.
You can cancel your session up to 30 minutes before the start time. If you arrive early or late, you may shift your session by one time slot (30 minutes), subject to availability.
Yes, our club is staffed most of the time.
XtraClubs is a wellness center offering sauna, ice, and steam facilities, promoting holistic health in convenient, community-focused locations.
We determine new club locations based on founding memberships sold in Sydney areas. Increase chances for your area by purchasing a founding membership and encouraging local friends to join!
Yes! Elevate and Thrive memberships will allow access to all locations. Essentials memberships are for one club only. If you would like to transfer your Essentials membership from one club to another please contact us.
All weekly memberships include unlimited off-peak sessions as well as at least 1 peak session. Peak hours are as follows:
Monday – Friday: 4:30pm – 8:30pm
Saturday: 9am-5pm
Sunday: 10am-6pm
When you arrive, open the app and press the “Start Session” button. Please note that you can only start your session during your designated 30-minute reservation start time.
We recommend starting with the sauna, followed by an ice bath, and finishing in the steam room, but encourage members to find what works best for them.
No, although we recommend bringing a water bottle to stay hydrated, we also have a drinks fridge for beverage purchases and water fountains available in the club.
Yes, appropriate swimwear is mandatory, as well as a towel; we provide towel rentals if needed.
We recommend leaving valuables at home, but lockers are available on-site if required.
Contact us, and we’ll do our best to help you retrieve lost items.
When you start your session, please take note of your session “end time.” You are required to finish by this time. Upon departure, end your session using the XtraClubs App; overstay fees may apply.
We offer affordable weekly memberships starting at just $27.95 per week. Learn more here: https://xtraclubs.au/become-a-member.
Yes, members can pause their membership for up to 4 weeks per calendar year at no cost. To pause, go to “Membership Details” in the XtraClubs App.