Frequently asked questions

XtraClubs is a wellness center offering sauna, ice, and steam facilities, promoting holistic health in convenient, community-focused locations.

All weekly memberships include unlimited off-peak sessions as well as at least 1 peak session.

Peak hours are as follows:

• Monday – Friday: 4pm – 9pm
• Saturday: 9am – 6pm
• Sunday: 12pm – 8pm

All weekly memberships include unlimited off-peak sessions as well as at least one peak session. Peak-hour access, session length and club access then step up with the tier.

Every membership is priced per week, and you choose the term. The rolling term has no lock-in and cancels on 28 days notice with no exit fee. An annual membership runs a 12-month term in exchange for the lower rate.

Current rates are on the memberships page.

Elevate and Thrive memberships allow access to all locations. Flow and Essentials memberships are for one club only. If you would like to transfer your membership from one club to another please contact us.

Yes, members can pause their membership for up to 4 weeks per calendar year at no cost. To pause, open the app, click on your account icon, click membership details and press pause.

You can cancel any time in the members app.

A rolling membership needs 28 days notice, and you keep full access for all of it. There is no exit fee — you only pay for the days of that notice period you have not already paid for.

An annual membership runs a 12-month term in exchange for the lower rate. Once the term is up you can cancel with no notice period at all.

See the refund policy for the full terms.

No. There's no experience required and no right way to use the space. Move between them in whatever order suits you, stay as long as feels good, and leave whenever you have had enough.

Yes, absolutely! Many of our guests visit by themselves. It's a great way to enjoy the experience at your own pace, and you'll be in warm, welcoming company the entire time.

Yes, appropriate swimwear is mandatory, as is towel use throughout the clubs. We offer convenient towel rentals if you need one.

No, although we recommend bringing a water bottle to stay hydrated, we also have a drinks fridge for beverage purchases and water fountains available in the club.

There's no right or wrong answer but most people begin with the sauna to warm up, then move to the ice when they're ready. It's a lovely rhythm to follow, but feel free to find your own. Plenty of members finish in the steam room.

Your session includes access to all of our facilities, including Finnish Sauna, Infrared Sauna, Ice Baths and Steam Room. You can move freely between each throughout your session.

Not at all. Everything is available, but you choose what you want to experience. Spending your whole session in the sauna is a complete visit, and so is skipping the ice.

Absolutely. In fact, it is encouraged. Our Social Sauna events are specifically designed for conversation, connection, and music. It is the perfect environment to catch up with friends or meet new people while you enjoy the heat.

No, XtraClubs is an alcohol-free space. Our Social Saunas are about the “night out” vibe without the hangover. Instead of alcohol, we provide complimentary mocktail-style drinks in eskies around the club to keep you hydrated and feeling good.

Yes, you will need to book your spot in advance via the XtraClubs app.

Not at all. These experiences are the same price as booking a standard visit. You can access them using your existing membership, or by purchasing a single session.

Guided Sessions are intended as a meditative and immersive experience, so we ask that you remain silent to allow everyone to focus on the breathwork and heat.

Your comfort is always the priority. While our Guided Sessions are designed to challenge you slightly with heat variations, you are free to step out at any moment. If you need a break, simply exit the sauna quietly to cool down and re-join us when you feel ready.

When you arrive, open the app and press the “Start Session” button. Please note that you can only start your session during your designated 30-minute reservation start time.

When you start your session, please take note of your session “end time.” You are required to finish by this time. Upon departure, end your session using the XtraClubs App; overstay fees may apply.

You can cancel your session up to 30 minutes before the start time. If you arrive early or late, you may shift your session by one time slot (30 minutes), subject to availability.

Yes, we allow group bookings for up to 16 people. See group bookings for how it works.

No, you just need to book a session and then you can move freely between the different facilities throughout your session.

We are open daily from 6:00 AM to 11:00 PM.

Yes, our club is staffed most of the time.

We determine new club locations based on founding memberships sold in Sydney areas. Increase chances for your area by purchasing a founding membership and encouraging local friends to join.

Yes, our Bondi Junction club is tucked right in the middle of the Oxford Street Mall — and it’s easy to get to whether you’re walking, catching a train, or driving.

For those driving in:

• Westfield Bondi Junction offers 2 hours of free parking and is only a short stroll from our front door.

• Eastgate Shopping Centre offers 1 hour of free parking, and it’s less than a 2-minute walk to the club.

Yes, there are several convenient parking options near our Green Square location:

• Street Parking: Portman Street in Zetland offers a good amount of street parking and is just a short walk away.

• Secure Parking – 28 Bourke Road: Located at 28 Bourke Rd, Alexandria NSW 2015 — only 700m from our front door.

• Secure Parking – 54 Bourke Road: Located at 54 Bourke Rd, Alexandria — around 900m from our front door.

Yes, there is parking options nearby to our Manly location:

• Council Carparks – Whistler Street Carpark, Peninsula Carpark, Pacific Waves Carpark, and Manly National Carparks: Up to 2 hours free parking per day. For late-night visits, a $5.50 flat fee by the carparks apply for entries between 7pm and 11:59pm.

• Street Parking: Limited parking options along West Esplanade, East Esplanade, and nearby on Belgrave Street.

Yes, there is parking options nearby to our Marrickville location:

• Wilson Parking – 186 Victoria Road: Close to the club and up to 2 hours free parking (best option).

• Street Parking: Limited parking options along Faversham Street and nearby on Sydenham Road.

We recommend leaving valuables at home, but lockers are available on-site if required.

Our clubs are all communal access and all facilities are shared amongst guests.

Our Finnish Sauna regulates temperature at 90°C and humidity between 10-20%

Our infrared saunas are set to 70°C

The steam room is set to 45°C

We have 3 to 4 communal infrared saunas at each club.

Our baths can fit up to 2 people so you can go solo or with a friend!

We have baths at both 3°C and 14°C.

Our water is moved through our filtration and sanitation system constantly. We maintain our pool chemistry in compliance with Health NSW regulatory requirements.

As long as it feels right for you. Always listen to your body — in the ice, even 30 seconds is a great place to start, and there's no minimum time anywhere in the club.

We are blending authentic European tradition with the modern Australian lifestyle. While traditional Aufguss ceremonies can be long events, we have reimagined them as concise 10-minute Guided Sessions that fit easily into your day.

We honour the ritual by using essential oils, the sauna ladle, and expert heat circulation techniques, but we deliver it in a format that is accessible and consistent. It is about making this powerful thermal therapy a regular habit rather than a one-off occasion.

Yes, 18 years old.

For safety and security reasons you must be at least 18 years old to become a Member. You must not permit any person under the age of 18 years to enter the Club and you must not assist or facilitate anyone under the age of 18 years in obtaining a Membership.

Contact us, and we’ll do our best to help you retrieve lost items.