Contact
App support
Trouble signing in, booking a session or getting through the door? Tell us what happened and we will come back to you.
Before you write
Most access problems come down to the session window rather than the app. You can start a session during your 30-minute reservation start time and not before it, so if the door will not open, check the booking first.
If you are stuck at a club right now, the team on site can let you in — this form is for anything that needs somebody to look at your account.
- Read the FAQParking, peak hours, what to bring, pausing your membership
- Claim lost and foundLeft something behind? Tell us what and when
You can also reach us at support@xtraclubs.au.