Request account deletion
You can ask us to delete your XtraClubs account at any time. Send the request below and our team will review it and come back to you — nothing is deleted until then.
What happens after you send this
This form opens a request rather than closing the account. Our team reviews it, checks whether anything is still active on it, and replies to the email address you give us.
Your account keeps working in the meantime, so you can still sign in and use any sessions you have already booked until we confirm the deletion.
What deleting your account does
Your account is what the app signs you in to. Deleting it closes that account, so you lose access to the app — which is how sessions are booked and how you get through the door at a club — along with any bookings you have not used.
It cannot be undone once it is done. Starting again means creating a new account.
If you have a membership
A membership is a separate agreement, and deleting an account is not the same thing as ending one. Say in your message whether you want the membership cancelled as well, and we will handle both together.
- Privacy policyWhat we hold about you, and how long we keep it
- App supportIf the app is the problem rather than the account
You can also reach us at support@xtraclubs.au.